Question 1

How do I pay for an order?

Accepted Answer

We accept M-Pesa. Once you check out, you'll get a WhatsApp message from us to confirm your order details and complete payment safely, no cash handling required.

Question 2

Do you deliver countrywide in Kenya?

Accepted Answer

Yes. We deliver wherever you are in Kenya. At checkout you can drop a pin on the live map so we get your exact delivery location right the first time.

Question 3

Can I request a custom piece that isn't in the catalog?

Accepted Answer

Yes. Use our Custom Pre-Order page to describe what you're looking for and upload a reference photo if you have one. We'll get back to you on WhatsApp with pricing and availability.

Question 4

What if a piece doesn't fit or isn't what I expected?

Accepted Answer

Message us on WhatsApp as soon as you receive your order. Since every order is handled directly by our team, we can sort out sizing, exchanges, or other issues case by case.

Question 5

How do I know a product is in stock?

Accepted Answer

Stock is shown on every product page. If a piece is low or out of stock, it's reflected there in real time so you don't order something we can't fulfil.

Question 6

Can I leave a review with a photo?

Accepted Answer

Yes. On any product page you can leave a rating, a written review, and optionally attach a photo. Reviews are checked before they go live on the site.

Frequently Asked Questions